Introduction

Itchemi is an e-shop of fresh flowers based in Hong Kong. Welcome to all customers. All customers are subjected to these Terms and Conditions while using www.itchemi.com and service obtained through the website. Note that by using, or accessing our site, you have agreed to these terms. If you don't concur to the stated terms, you are requested not to utilize the site.

Ordering and Payment

• Ordering: In ordering from this website, you make an offer to Itchemi thereby to purchase products chosen in such an order. All care will be taken by us to establish that all details, descriptions, and prices appearing on the website are indeed accurate in totality in order to be correct before the order is accepted. Itchemi retains the right for acceptance towards any order. We reserve the right not to accept any order wholly or in part.
• Payments: Payments will be affected using means specified on the Website. We do not have access to all payments or process any transactions directly; they are carried out through the gateway provider.
• Pricing: All display prices are in Hong Kong dollars and inclusiveness of goods and service tax. We reserve the right to amend the price of the product without prior notice. The price at which the product is charged would be the price valid at the time when it is dispatched and confirmed by us.

Delivery

• SHIPPING LOCATIONS: We deliver in Hong Kong. NOTE: Charges and schedules of delivery for the diversity of the locations and products may be as aforementioned.
• Delivery Times: While every effort shall be made to dispatch all orders at the earliest time possible, it is expressly provided that delivery times specified on this website are only estimates, are subject to unexpected events, and, hence, not guaranteed. Itchemi shall not be liable for any damages arising out of any delay in delivery on the part of third-party delivery services.
• Delivery Issues: In the case of an issue with what has been delivered—damage, items not received—communicate to us in 24 hours since the time of delivery of your order placed, via email to [email protected]. We will address the issue raised and will, as appropriate, replace or accept a refund.

Return Policy

• Returns: We do not accept returns of any products sold to customers because of the nature of our products. We, however, accept the return of goods whereby the visual evidence points out that some are damaged; such damage was very clear and verifiable from the images available. Please ensure items being received are checked upon delivery.

Intellectual Property

All materials in the platform, text, graphics, logos, images, are a property owned by Itchemi, its licensors, or other suppliers and protected under international copyright laws. You are not supposed to download, reproduce, display, distribute, transmit, publish, or use any material within our platform, unless expressly provided for when writing from Itchemi.

User Responsibilities

• Security of Account: You shall at all times be wholly responsible for the maintenance of the confidentiality and security of your credentials and details used for any such activities under this account.
• Prohibited Activities: You shall not do any act whatsoever that can disrupt the website or disturb the usage of other users through hacking or data mining or spamming.

Limitation of Liability

Under no circumstances shall Itchemi, or any of its employees or stakeholders, incur any liability for indirect, incidental, or consequential damage or loss of any kind, whether foreseen or unforeseen, arising out of the use or nonperformance of our website or services. Under no circumstances shall liability attach to any claim of any nature against our products and/or services except the amount actually paid to us for the specific order.

Amendments to Terms

We may vary these Terms and Conditions from time to time. Any such change will be posted on our site and your further use of our website shall be deemed your acceptance of, and willingness to be legally bound by the terms as altered.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong. Under the exclusive jurisdiction of the courts of Hong Kong, any dispute arising from or in connection with these terms or your use of our website will be resolved.

Contact

Should you have any questions about the usage, procedure or anything concerning the Terms and Conditions at hand or, in a general sense, the services we offer, do not hesitate to contact us at the e-mail below:

Itchemi

E-mail: [email protected]

Thank You for choosing Itchemi. We value your business and thank you for the opportunities to serve you.