Introduction
Welcome to Itchemi. Your leading online florist in Hong Kong, dealing in fresh flowers. At
Itchemi, the protection of our customer's privacy and personal information is a priority. This
privacy policy describes our practices regarding the collection, use, and protection of your
information under the PDPO of Hong Kong as well as other relevant legislation. Please use
www.itchemi.com or any other service provided by Itchemi in a way that shows your acceptance of
the terms below.
Information We Collect
Personal information that may be collected while using our website:
- Contact Information: You may submit information to us, such as your name, e-mail address,
phone number, and delivery address, when placing an order or making an inquiry.
- Payment Info: Information about payment methods comprises details of credit/debit cards or
other payment methods made at the time of purchase. Note: We do not store the details of any
payment made. It is duly processed via secure third-party payment processors.
- Order Information – Information regarding items purchased, delivery details, and the
history of an order.
- Communication Data – Records concerning communication between you and our customer service
team, for instance, by emails.
How We Use Your Information
We are going to be using the information we collect for the following:
- Processing Orders – The information is often used for the processing and management of
orders given, including delivery and customer support.
- Customer Communication – Information used in responding to any queries, updating customers
on the progression of their orders, and informing customers of anything in respect to our
products and services.
- Marketing and Promotions: We will send you newsletters, special offers, or promotions that
we believe might be of interest to you. If you wish to stop receiving marketing-related
emails from us, you may opt out of these services through the opt-out prompts in those
emails or by notifying us through the appropriate channels.
- Improving Services: We will strive to improve our website, services, and customer experience
based on your feedback and usage patterns.
Data Protection and Security
We have implemented sufficient technical and organizational measures to ensure the
confidentiality and integrity of personal data, safeguarding it from any accidental or unlawful
destruction, loss, alteration, unauthorized disclosure, or access. These include:
- Secure Socket Layer Encryption: To safeguard data during its transfer between the web
browser and our server.
- Access Control: Access to personal data is restricted to authorized personnel.
- Security Audits: Frequent security audits are conducted to keep in line with the standards
at large in the market.
When Do We Disclose Your Information
We do not sell, trade, or transfer your personally identifiable information to outside parties
without meeting the following conditions:
- Service Providers: We may share your information with third-party service providers who help
us in operating this Website, conducting our business, or servicing you, as long as these
parties agree to keep this information confidential and use it in a manner consistent with
this Privacy Policy.
- Legal Requirements: We have to share your information if legally required or with valid
legal requests or regulatory requirements.
- Business Transfers: In case of mergers, acquisition, or sale of assets, your information can
be one asset, part of the transaction being transferred.
Your Rights
These are the rights you are granted under the PDPO:
- Access: You have the right to request to access the Personal Data about you.
- Rectification: You can ask for the rectification of any inaccuracies of your personal data.
- Opt-Out: You can at any time opt-out of marketing communications.
- Erasure: You can erase your personal data, subject to legal and other contractual duties.
Should you wish to pursue any of these or have a question relative to your personal data, please
contact us [email protected] .
Changes to This Privacy Policy
We may change this Privacy Policy at any time to reflect changes in our practices and legal obligations. If we do so, we will post the revised Privacy Policy on our website, and you are deemed to accept the revised policy if you continue to use our services.
Contact Us
To contact us regarding this Privacy Policy and our related information practices, reach us at:
Itchemi
Email: [email protected]
Thank you for trusting Itchemi with your personal information. We assure you that your privacy is fully protected and your shopping experience is made secure.
