Introduction

At Itchemi, we guarantee quality floral products with customer service beyond the customer's expectations. This Refund Policy outlines the terms and criteria on which Itchemi conducts refunds and transactions in relation to orders for www.itchemi.com. This policy complies with the consumer protection Acts' regulations in Hong Kong.

When Refunds Apply

We do not receive returns for our perishable products. However, we offer qualifying conditions for refund:

1. Defective or Damaged products: If you happen to receive flowers or any delivered items defective or damaged, please contact our office within 24 hours of the receipt with pictures so that we can inspect the affected products. Once validated, we will replace them or refund your payment.
2. Wrong Orders: In case any product has been received incorrectly, it must be reported within 24 hours of delivery. Add details for the issue and attach support photos to this. After verification, we will send the correct item or refund.

Refund Process

• Contact Us: To send a product back for a refund, email at [email protected] with the order number, the issue with the product, and supporting photos of the same.
• Bank Account Details: to our payment methods All being strictly on cash delivery, the refunded money shall be sent to your bank account. Tell you to make your bank account information known in your email requesting the refund.
• Assessment and Issuance: We shall process the refund upon consideration of the request and if requirements for eligibility are met, and money will be reflected in your bank account within 7-10 working days after the date of approval.
• Charges Not Refunded: It must be kept in mind; the delivery charges cannot be refunded.

Contact Detail:

If you have any queries regarding this matter or experience any challenges in making a claim for a refund, contact:

Itchemi

Email: [email protected]

Thank you for choosing Itchemi. We are committed to keeping you satisfied and ready to clear matters causing dissatisfaction the fastest way possible.